Contact
Let us know how we can help
We'd love to hear from you. Our team is dedicated to providing the best possible experience and addressing any questions you may have.
Send us a message
Thanks for reaching out! We'll get back to you soon.
Other ways to reach us
Email Support
support@hedy.bot
Help Center
Browse articles & guides
Join the Community
Chat with other Hedy users
Mailing address
Hedy AI LLC
5331 S Macadam Ave, Ste 258-1137
Portland, OR 97239
U.S.A.
Frequently Asked Questions
Quick answers to common questions. For more, visit our Help Center.
What is Hedy?
Hedy is an AI-powered conversation coach offering real-time transcription, proactive suggestions, and personalized insights for meetings, lectures, and conversations across iOS, Android, macOS, Windows, Apple Watch, and web.
How does Hedy work?
Hedy listens through your device's microphone, transcribes conversations in real-time using on-device speech recognition, sends transcripts to AI models for analysis, and delivers personalized coaching suggestions while keeping audio on your device.
What are Automatic Suggestions?
Hedy's signature feature that continuously analyzes conversations and proactively delivers coaching insights, strategic questions, and observations without requiring user requests, with frequency controls and availability limits based on subscription.
What platforms does Hedy support?
iOS, Android, macOS, Windows, Apple Watch, and web at web.hedy.ai, with cross-device syncing when Cloud Sync is enabled.
Does Hedy work with Zoom, Teams, and Google Meet?
Yes, on macOS and Windows via direct system audio capture without plugins. On mobile, use the device microphone with speaker mode or placement near external speakers.
What subscription plans does Hedy offer?
Free ($0/month with 5 hours monthly), Pro ($12.99/month or $99.99/year with unlimited sessions), and Lifetime ($299 one-time with all Pro features forever).
Is there a free plan?
Yes, a permanent Free tier offering 5 hours monthly with real-time transcription, AI insights, summaries, and 30-minute automatic suggestions without credit card requirement.
How does Hedy protect my privacy?
On-device speech recognition, no AI training on user data, transient AI processing, TLS 1.3 and AES-256 encryption, user data control, and EU data residency options.
Is my meeting data used to train AI models?
No. Strict agreements with AI providers prohibit training use. Conversations are processed for immediate insights then discarded.
How can I cancel my subscription?
Through App Store (iOS), Google Play (Android), or Paddle customer portal (website purchases), with management links in order confirmations.
