Use company contexts on Hedy Team

A company context is background text about your company that owners and admins add once on Hedy Team. Every member with a seat gets it on all their devices, and Hedy uses it in their live suggestions, chat, summaries and detailed notes. Put your products, pricing and how your team works there, and nobody has to paste the same background into their own Session context.

Company contexts are part of Hedy Team. Each member keeps their own Session contexts and files, and Hedy uses both together.

Add a company context

Owners and admins add company contexts in the web admin portal.

1. Open Team admin and go to Company contexts.
2. Choose New company context.
3. Enter a name, then the background text: your products, your pricing, how the team works, and anything else Hedy should know in every conversation.
4. Save.

Each company context holds up to 100,000 characters of text. You can add as many as you need, for example one for products and pricing and another for how your sales team works.

Edit, rename or delete a company context

Open a company context in Company contexts to change its text, rename it or delete it. Changes reach members’ devices automatically.

If someone else saved a newer version while you were editing, Hedy asks which one to keep. Choose Use their version to take theirs, or Keep mine to save yours over it.

What members see

Members don’t have to do anything. Company contexts show up on all their devices whatever their Cloud Sync setting is, so members who keep their own Sessions on their device get them too.

Members find company contexts in Settings > Personalization, under Session AI Context & Instructions, in the Set by your team section. Tapping one shows its full text. Only owners and admins can edit or delete company contexts.

How Hedy uses them

Hedy uses company contexts in each member’s live suggestions, chat, summaries and detailed notes, along with the member’s own Session contexts and files. Short text is used in full. For long text, Hedy searches for the parts that matter to the conversation, and it indexes the text so it can find them. Hedy Team privacy and Cloud Sync explains how and where the text is stored.

For now, company contexts are text only, so you can’t upload files to them yet. Members can still add their own files to their own Session contexts.

”Long text isn’t fully searchable for your team yet”

If a save gets interrupted, the portal shows Long text isn’t fully searchable for your team yet. Open and save to finish. Your text is saved, but Hedy can’t search the long text for the relevant parts yet. Open the company context and save it again, and the message goes away.

When someone leaves the team

When a member is removed from the team or loses their seat, company contexts are removed from their devices. Their own Session contexts, Sessions and files stay with them. Invite and manage people on your Hedy Team explains how removal works.

Privacy

Company contexts are stored in your organization’s data region. Every member of the team can read what you write in one, so leave out anything you wouldn’t want all of them to see, such as personal data or confidential details meant for only a few people.

For how Hedy handles data in general, see Data Privacy Overview.