Transfer a Hedy License to the Right Account

How do I correct a license registered to the wrong account in Hedy AI?

It is possible to address issues related to licenses registered to the wrong account in Hedy AI. This guide explains how to resolve these scenarios, either through self-service or with the help of customer support.

Common Scenarios

1. License registered to the wrong email address but accessible: You can log into the account and make changes via the app.

2. License registered to an account you cannot access: This situation requires customer support intervention.

Step-by-Step Guidance

Scenario 1: Account is accessible

If you can still access the account where the license was incorrectly registered, follow these steps:

1. Log in to the Hedy AI application using the incorrect email address.

2. Open Settings and go to the Account tab.

3. Select Change Email, then enter the correct address and your current password.

4. Open the new inbox and click the verification link Hedy sends there. Your address changes only after you click it, so keep signing in with the old one until then.

5. Your license carries over on its own. It belongs to the account rather than to the email address on it, so there is nothing to re-register.

Scenario 2: Account is inaccessible

If you cannot access the account with the incorrect email address:

1. Gather the correct account information (e.g., the email address for the new account).

2. Contact Hedy AI customer support through our support chat, by emailing us at support@hedy.bot, or in-app support options.

3. Provide the necessary account details for verification and request a manual transfer of the license.

Final Notes

• Ensure that your new account details are accurate to prevent future issues.

• Manual transfers may take some time, as customer support will need to verify your request.

• If you need to change or cancel the plan itself rather than move it, see manage or cancel your Hedy subscription.

We hope this guide helps you resolve issues related to licenses assigned to the wrong account. For further assistance, don’t hesitate to reach out!