Hedy Team privacy and Cloud Sync
Hedy Team admins manage people, seats, and billing. They can’t open anyone’s private Sessions, transcripts, notes, or personal Topics. A Session is shared with the team only when its owner assigns it to a team Topic. The organization does control whether members’ Sessions sync to the cloud, and the region where the team’s data is stored.
What admins can see
In Team admin, owners and admins see each person’s email address, role, invitation status, and whether they have a seat. Owners also see the plan, seat count, and invoices.
Team admin has no view of what people say or record. There is no Session list, transcript, recap, note, or audio for admins to open.
What team Topics share
When a member assigns a Session to a team Topic, everyone on the team can read its transcript, recap, notes, and to-dos once the Session has finished. Admins and the owner see it the same way as any other teammate, with no extra access.
Your chat with Hedy and your audio are never shared. Admins can’t edit a teammate’s Session or take it out of a team Topic.
The organization’s Cloud Sync setting
Owners and admins choose one of three options in Data & privacy:
- Members choose (on by default): each member decides whether their sessions sync to the cloud. This is the recommended setting.
- Always on: every member’s sessions sync to the cloud.
- Always off: new sessions stay on members’ devices. Data synced earlier is kept.
Changing the setting signs everyone in the organization out, including you, so they pick up the new rule when they sign in again. Members see “Cloud Sync is required by your organization.” or “Cloud Sync is disabled by your organization.” under Cloud Sync in Settings.
With Always off, team Topics aren’t available in the organization.
Cloud Sync settings become available after your organization subscribes.
What happens to a member’s data when they’re removed
Removing a member ends their access immediately. Their data isn’t deleted:
- With Always on, the organization keeps their data.
- With Members choose, the organization keeps whatever they synced.
- With Always off, no new Sessions sync, and Sessions synced earlier stay in their account.
Sessions they assigned to team Topics disappear from those Topics.
Where your team’s data is stored
The organization’s region, United States or European Union, is chosen when the organization is created and can’t be changed. Every member’s account uses the same region. You can check it under Data location in Data & privacy.
For how EU storage works in general, see Data residency: choose where your data is stored.
