Manage Hedy Team seats and billing

Your organization’s owner manages billing for Hedy Team from Plan & billing in Team admin at web.hedy.ai. Admins can see this page but can’t change it. They see “Only your organization’s owner can manage billing.”

Hedy Team costs $12.99 per seat/month or $99.99 per seat/year, in US dollars plus applicable tax. A subscription has between 2 and 200 seats.

Add or remove seats

In Team admin, open Plan & billing and select Change seats.
Set the new number of seats.
Select Preview change to see what it costs before anything is charged.
Select Update seats.

Adding seats charges a prorated amount right away, shown as Immediate charge in the preview. Removing seats takes effect now, and the unused time comes back as a credit on your next invoice.

You can’t go below 2 seats, or below the number of seats in use plus any pending invitations that reserve a seat. To lower the count further, first remove a seat from someone or cancel an invitation in People & seats.

Invoices and payment method

Paddle, our billing provider, handles payment details, invoices, and tax information. In Plan & billing, under Payment and invoices:

View invoices opens your invoice history, where you can download each invoice.
Update payment method lets you change the card on file.

The Paddle customer account uses the owner’s email address. For help with tax details on an invoice, see Invoices, receipts, and VAT.

Switch between monthly and annual billing

You can’t switch an existing Team subscription between monthly and annual yourself. Email support@hedy.bot and we’ll help.

If a payment fails

When a renewal payment fails, the owner sees “Payment issue - update your payment method.” Your team keeps working in the meantime. Select Update payment method and enter a card that works.

Cancel your subscription

Select Cancel subscription in Plan & billing. Cancelling happens in Paddle’s billing portal, which opens from that button.

Your team keeps access until the end of the current billing period, and the page shows Subscription ends with the date. Accounts and sessions are kept after that. Members who open Hedy see that the organization’s subscription is inactive until it’s renewed.

To start again later, open Plan & billing and select Restart checkout. It reuses your previous billing period and seat count. A paused subscription shows Resume subscription instead, which resumes it right away.