Hedy System Requirements

If Hedy won’t install, won’t launch, or behaves unexpectedly, the first thing to check is whether your device meets the minimum requirements. Hedy uses modern OS APIs for audio capture, on-device AI, and background recording — older systems can’t support these reliably.

Minimum Supported Versions

Platform	Minimum Version	Released
iPhone (iOS)	iOS 17.0	September 2023
iPad (iPadOS)	iPadOS 17.0	September 2023
Mac (macOS)	macOS 14.2 Sonoma	December 2023
Android	Android 12 (API 31)	October 2021
Windows	Windows 10 version 1809 (build 17763) or Windows 11	October 2018
Apple Watch	watchOS 10 or later (companion app)	September 2023

Hedy is not available as a native app for Linux, ChromeOS without the Play Store, or Windows 7/8. A web companion at web.hedy.ai lets you view, share, and manage existing sessions in any modern browser, but recording and transcription require one of the supported native apps above.

How to Check Your iPhone or iPad Version

1. Open Settings

2. Tap General > About

3. Look for iOS Version (or iPadOS Version)

If you’re below iOS 17, open Settings > General > Software Update to upgrade.

How to Check Your Mac Version

1. Click the Apple menu in the top-left corner of the screen

2. Choose About This Mac

3. The macOS version appears next to the macOS logo (e.g., “macOS Sonoma 14.2”)

If you’re below macOS 14.2, open System Settings > General > Software Update to upgrade.

Note for Intel Macs: Hedy runs on both Apple Silicon (M-series) and Intel Macs as long as the OS meets the 14.2 minimum. However, on-device AI processing is significantly faster on Apple Silicon. If you have an Intel Mac, expect cloud AI to be the practical default.

How to Check Your Android Version

1. Open Settings

2. Tap About phone (or About device)

3. Look for Android version

Path names vary slightly by manufacturer. On Samsung, the section is usually called Software information.

If you’re below Android 12, check Settings > System > Software update for available upgrades. Note that not all phones receive ongoing OS updates — if your manufacturer no longer supports your device, you may need a newer phone to run Hedy.

How to Check Your Windows Version

1. Press Win + R to open the Run dialog

2. Type winver and press Enter

3. A window appears showing your Windows version and build number

You need Windows 10 version 1809 (build 17763) or later, or any version of Windows 11. To upgrade, open Settings > Update & Security > Windows Update (Windows 10) or Settings > Windows Update (Windows 11).

Why These Minimums?

Hedy depends on OS features that older versions don’t have:

• iOS 17: Required for the on-device speech and AI frameworks Hedy uses for low-latency transcription on Apple Silicon devices.

• macOS 14.2: Required by the macOS audio capture plugin Hedy uses to capture system audio during virtual meetings (Zoom, Teams, Meet). Earlier macOS versions don’t expose the CoreAudio APIs Hedy depends on.

• Android 12 (API 31): Required for modern foreground service rules that keep recording reliable in the background, plus the audio APIs needed for high-quality capture.

• Windows 10 build 17763+: Required for the Windows audio APIs (WASAPI loopback) Hedy uses to capture meeting audio reliably. Hedy is built against the Windows 10 19041 SDK, so some features run better on newer Windows versions, but 17763 is the binding minimum enforced by the installer.

Running Hedy on unsupported versions may appear to work in some cases, but recording, transcription, or background operation will be unreliable, and we cannot offer support.

Still having trouble? If your device meets these minimums and Hedy still isn’t working, contact us through the chat widget with your OS version and device model.