Troubleshooting

10 articles · Find solutions to common issues and optimize your Hedy experience.

Fix Recording, Transcription & App Issues

How can I address issues with recording, transcription, and app limitations in Hedy AI?

Hedy Background Operation Optimization Guide

If you are having trouble running Hedy in the background, here are some tips to troubleshoot your device settings.

Troubleshooting App Permissions on Android and iOS

If Hedy shows an error about permissions or you're unable to start a session, this guide will help you check and fix your app permissions on Androi...

Suggestions Not Showing Over Meetings (Mac)

Suggestions Not Appearing Over Your Meeting Window (Mac)

Fix Slow Transcription on Windows (GPU Settings)

Windows: Troubleshooting Download and Installation

Having trouble downloading or installing Hedy on Windows? This guide covers the most common issues and how to fix them.

Windows: Antivirus Blocking Hedy Install

If your antivirus software flags Hedy as a threat, blocks the download, or quarantines the app after installation, this guide will help you fix it....

Windows: Apple Sign-In: "Connection Refused"

If you see a "127.0.0.1 refused to connect" error in your browser after trying to sign in with Apple on Windows, this guide will help you resolve it.

Windows: "Storage issue" Error on Startup

If you see a "Storage issue" message when starting Hedy on Windows, this guide will help you fix it.

Transfer a Hedy License to the Right Account

How do I correct a license registered to the wrong account in Hedy AI?